Curriculum Vitae

Kristel Jalak

Date of Birth: January 4th 1961, Tallinn, Estonia

Contacts:
GSM +372 50 62 544
e-mail: ,
skype: kristel jalak
MSN: kristel.jalak@ylenurme.ee

www.developdesign.eu

General

Civil status:		Married
Diplomas:
	01.07.2006	Communication Trainer professional certificate V level (highest) ESÜ
	02.12.2005	HRM professional certificate V level (highest), PARE
	19.12.1991	Candidate of Sciences Agri. (=PhD) ELVI
	29.10.1984	Zooengineer, Estonian Agricultural Academy

Languages:		Reading	Speaking	Writing
	Estonian	mother tongue
	English	excellent	excellent	excellent
	Russian	good	good	weak
	Finnish	good	weak	poor
Computer skills:		MS Office -PowerPoint, Excel, Word and others common programs. Skill level good. HRM programs etc. specials.
Driving license:		B-category. More than 20 years experience, no penalties.
Membership of professional bodies:		Estonian Communication Trainers’ Association, foundation member. Independent from political parties.

PROFESSIONAL EXPERIENCE RECORD

Since 03.04.2008	Trademark DevelopDesign (joint ownership of Kera OÜ), professional trainer and management consultant. Preparing and delivering leadership devlopment programs, start-up management training and consultations, leaders’ evaluation programs, organization surveys, consultations on management and HR issues, trainings on negotiations, presentation skills, influencing skills, conflict resolvation, service standards, stress management etc.
Since 01.05.2006	Kera OÜ owner, Manager, professional trainer and management consultant. Delivering 100-120 training days per year. Studies for agriculture sector (MoA, Agriculture Chamber, LEADER program), evaluation surveys and consultations for telecom and IT sector (Elion, Skype, Playtech, NetGroup) and public service (Citizenship and Migration Board, State Chancellery, State Archive, ARIB ao.)
01.08.2006 – 03.04.2008	OÜ Self II partner, Consultation Manager, consultant and trainer Reasons for leaving: starting own business Preparing and delivering leadership training programs
22.09.2004-18.01.2006	Cleanaway Baltic’s HR Manager, Brambles Group Reason for leaving: redundancy followed to structure change by new owners
	HR generalist in waste management company with 200 employees in Estonia (170 workers- drivers, loaders, repairment, sorters etc. and 30 office- and sales staff); 60 employees in Lithuania, 14 in Latvia and 200 in Estonian daughter companies. Responsible for the whole HR activities field, starting from legally required administration, salary system, R&R programs and finishing with the development, strategical planning and reporting to headoffice in Germany. Managing the work of 3 HR assistants in countries and supervising the HR in daughter companies.
10.07.2003 – 13.09.2004	PepsiCo Baltic’s HR Manager, PepsiCo International Reason for leaving: return of employee from maternity leave
	HR generalist in sales company with 35 sales reps, 40 workers (drivers, warehouse workers, packers etc.) and 15 office staff in 3 Baltic countries. Implementing and monitoring HR policy, administrating staff (only in Estonia), reporting to headoffice in Poland, strategical planning etc.
17.01.2003 – 10.07.2003	OÜ Self II consultation manager. Reason for leaving: project closing Preparation of leadership training portfolio and programs.
12.02.2002 – 17.01.2003	Agricultural Registers and Information Board (ARIB) Deputy Director General (on HR, finance, administration, legal, PR and management development) Reason for leaving: tiredness from the routine of civil service
	Leading administrative and support services divisions with 5 different bureaus (total 30 employees). Responsible for all administrative and maintenance services for the organisation; establishing regional bureaus in 15 counties. Staffing the organisation, creating policies, procedures, development programs, doing annual budgeting, managing work of divisions etc.
08.02.2001 – 12.02.2002 04.08.2000 - 08.02.2001	Agricultural Registers and Information Board (ARIB) HR Councilor. Promoted to Deputy Director. Continuous development of Paying Agency administrative capacity. Agricultural Registers and Information Board (ARIB – previous ARIC) Head of HR Bureau. Promoted to HR Councilor. Building up administrative capacity of Paying Agency (from 8 employees to 250), preparing policies and procedures for EU Commission accreditation audits. Building structure, organising staffing, management training etc.
01.07.1999 - 04.08.2000	Agricultural Registers and Information Centre (ARIC-previous ARC) HR Manager. Promoted to Head of Bureau. Preparations for establishing SAPARD Paying Agency. Managing PRARE SPP Pilot Projects.
02.10.1995 - 24.03.1998	Estonian Animal Recording Centre (ARC) HR project manager. Promoted to HR Manager.
01.04.1993 - 31.08.1995	AS Dimela Sales Manager. Establishing commercial relationship with Swedish, Danish and Norwegian suppliers, building up the sales network in Baltic states.
04.01.1988 - 19.03.1993	Research Institute of Veterinary and Animal Science, senior researcher. Preparing PhD thesis.
30.03.1983 - 25.12.1987	Ülenurme state farm manager, dairy farm, 90 workers.
01.09.1982 - 21.03.1983	Nõo state farm manager, dairy farm, 30 workers.

MAJOR PROJECTS

Feb. 2008 – May 2008	Ministry of Agriculture - Survey on Accorance of Estonian Advisory System with RDP and EU requirements.
April. 2006 – Nov. 2007	State Chancellery – Formation and Implementation of Competency Model for Government Serving Officials.
June 2003 – June.2008	Elioni managers’ Competency Card formation and 360o feedback evaluation on leadership traits.
July 2002 – Jan. 2003	Ministry of Agriculture – communication strategy building project.
Aug. 2001 – Nov. 2001	ARIB - SAPARD program implementation case-study.
March 1999 - Febr. 2001	PHARE SPP local expert project, Team leader, training manager & need assessment expert
March 1999 – Aug. 2000	SAPARD program Paying Agency HR and training procedures expert, preparation for EC accreditation
Sept. 1999 - Febr. 2001	PHARE SPP pilot project, Assistant team leader, training manager
Sept. 1998 - Dec. 2001	Ministry of Agriculture, Advisory Service expert
Oct. 1998 - Nov. 1999	Ministry of Agriculture – World Bank, Advisory Network and Support Services Project manager
Dec. 1995 – April 1998	PHARE Advisory Service Project; Assistant team leader, training manager

KEY QUALIFICATIONS

Professional Trainer	Certified professional trainer, 15 yrs experience as a trainer, incl. 10 yrs as communication (video) trainer. Main subjects: assertive communication, team building, conflict resolving, negotiations, customer service and sales, various leadership and management topics, time management, training of trainers etc. Clients: IF Eesti Kindlustus, Skype, Ambient Sound Investments, Sanofi-Aventis, Elion, ARIB etc. Lecturer on HRM and communication training specialties in Estonian Business School and Self School.
Counseling and advice	Certified on HR management. 10 yrs experience as an advisor and management consultant, incl. 5 yrs as leadership coach. Advised companies and organisations on management, HRM and leadership issues, conducted surveys and studies, development seminars, job and/or performance evaluation, market research for trainings etc.
Leadership and teambuilding	More than 20 yrs leadership experience, from line manager up to the top management. 15 yrs of team leader experience. Most of my teams have been of great success. I have good interpersonal skills, ability to motivate and inspire people. High competencies on initiative, co-operation, conceptual thinking and goal orientation. Experienced with diversity and multicultural environment as well as virtual team management.
Project management	15 years practical experience in project management and co-ordination – PHARE, World Bank, EU and various national projects. Writing terms of references, offers, reports, project plans etc. Negotiating with partners, beneficiaries and financiers. Building up project teams, managing work. Main partners: DLV Agriconsult Netherlands, Greylag Ltd. GB, ILMS Canada, Land O'Lakes USA, Ministry of Agriculture, Ministry of Finance, Agricultural University etc.
Rural Information Network	Agricultural education and PhD degree. Practical work experience in production, research, supply chain, state administration, training, consulting and project management. Since 1995 building and maintaining professional networks. Directed rural advisory service network establishment, managed certification and quality control systems and continuously training new advisers. Good professional relationship and various co-operation examples with Ministry of Agriculture, Agricultural Registers and Information Board, Rural University, different agricultural research institutes, Farmers and Producers Unions, Agricultural Chamber, Jäneda Training Centre, private trade companies, single experts etc. etc.
Publications	“Giving advice vs professional consulting”. Handbook for rural consultants. Tallinn, 2008, Tartu 2001, 153 pg. “Seven steps of the sales process”. Handbook for salesman. Tartu 1998, 150 pg. Äripäev Handbook for Salesman, regular quarterly additions since 2001. Numerous articles in newspapers on management, communication skills and HR topics.

ADVANCED TRAINING RECORD

September 2008, Tallinn Arthur and Sharon Freeman	Prescriptive Executive Coaching: A Cognitive Behavioral Model for Organizational Change
March 2007 London, May 2004 Moscow S.Hancock & Associates,	Presentation skills. Training of Trainers on presentation skills methods
December 2006 Self II, Tartu	Team-leaders training program
June, November 2002 Inscape Baltic, Tartu, Tallinn	Leaders Development Program
March 2002 MFA Holland, Hague	Getting the Message Across. Using media.
January,March 2002 EBS, Tallinn October 2001 Tripod Group, Tartu	Sharing of functions. Staff selection and evaluation. Organisation behavior and -culture. Test-user’s training program
January 2001 ESKO Koolitus, Tallinn	EU documentation and databases
November 2000, Self II, Tartu	Time management
March/May 2000, Self II, Tartu	Psychology in HRM
February 2000 Self II, Tartu	Performance Appraisal
January 2000 Self II, Tartu	Team-training
August 1999 Interdistsip. Prots. Instit., Tln.	CMPS personality test user’s training
February 1999 NOVOBA Uppsala-Tartu	Research Information Flow
January 1999 DLV Agriconsult, Elva	Participatory Appraisal, Methods & Techniques
February – April 1998 Audentes Business School, Tartu	Psychology
February 1997 – January 1998 Self II, Tartu	Communication Trainers Training
April 1997 Self II, Tartu	Stress and Burnout
April 1997 DLV Agriconsult, Tartu	Marketing basics
October – November 1996 DLV Agricon., Wageningen, Holland	Adult Trainers Training
February – Mai 1996 DLV Agriconsult Tartu	Advisory Methods
May 1995 EKE Ariko Tallinn	A and O in HRM
March 1995 Self II Tartu	Assertive Communication
December 1994 Bill Betz, New Mexico Univ., Tartu	Working with Employees for Business Success Customer Service Excellence
October 1993 Land O'Lakes, Inc. Tartu	Training of Trainers
August 1993 Canada I.L.M.S., Tartu	Farm Management Financial course
July 1993 Agro Systems Corporation, Tartu	Business Plan
May-August 1992 Uppsala Agric. University, Sweden	Cattle Breeding Value Models
February-May 1992 ILMS, Ontario Canada	Dairy Cattle Management and Extension
September 1990 Uppsala Agric. University, Sweden	Breeding and Recording Systems in Sweden


Treeningud Suhtlemisoskused Juhtimisoskused Kaasamisoskused Mõjutamisoskused Motiveerimisoskused Läbirääkimisoskused Müük ja klienditeenindus Konfliktide juhtimine Esinemisoskused Gruppide juhtimine Eesmärgistamine Konsulteerimis- ja nõustamisoskused Nõupidamiste läbiviimine Töötajate arendamine Juhendamine Arenguvestluste läbiviimine Mentorlus Tagasisidestamine Enesejuhtimise arendamine Isikliku efektiivsuse suurendamine Ajajuhtimine Stressijuhtimine ja läbipõlemise ennetamine Loovuse arendamine	Meeskondade- ja koostöö arendamine (sh. rahvusvaheliste ja multikultuursete meeskondade arendamine) Arenguprogrammid personalitöötajatele, sisekoolitajatele, müügijuhtidele, kogukonnaliidritele Juhtide arenguprogrammid Arenguseminarid	Standardite, protseduuride ja juhendmaterjalide koostamine Arenguvestluste süsteemi loomine Kompetentsimudelite loomine Sisekoolitussüsteemi loomine Mentorlussüsteemi loomine Kovisioonisüsteemi loomine	360^o tagasiside-hindamine Kompetentside hindamine Ametikohtade hindamine Organisatsiooni väärtuste kaardistamine Töörahulolu-uuringud Personalisüsteemide uuringud (koolitussüsteem, arenguvestluste süsteem jne.)